Columbia University

Faculty of Arts and Sciences

Contingency Planning Resources

 

COVID-19 Resource Guide for the Columbia Community

Columbia has launched a centralized COVID-19 Resource Guide for the Columbia Community. This site will house mission-critical content for the Columbia campus community. The new hub is a more sustainable, long-term solution—a comprehensive, one-stop shop for our community’s information needs during this challenging time.


Course Evaluation Policy for Spring 2020


The below page contains a variety of resources related to Arts & Sciences contingency planning and is focused on the needs of A&S faculty and staff.. This page will be frequently updated with a record of A&S-wide contingency planning communications, a growing library of resources for administrators and faculty.

This page is being updated frequently.

Please refer to this guide for Working From Home: WiFi/Network Considerations

You may navigate directly to the resources most relevant to you via the below links:

Zoom and Courseworks/Canvas information

Online Teaching Resources

Administrator Resources

 


Getting Help with Zoom or Courseworks/Canvas

  • Zoom Cloud Recordings: All Zoom Pro users may record sessions to the cloud. This is typically enabled by default for all "Zoom Class Sessions" in Canvas. If you need to manually record to the cloud, please see Zoom's Cloud Recording page for instructions
     
  • For Zoom support -- including support during class -- please contact CUIT's help desk directly at 212-854-1919 or askcuit@columbia.edu and make clear that you are calling about Zoom. You will be transferred to a dedicated support team, and you call will be escalated to specialized technicians as necessary.
     
  • For Canvas/Courseworks and instructional support -- including Zoom/Canvas training requests -- please contact CTL directly at 212-854-1692 or ColumbiaCTL@columbia.edu. CTL currently has staff will be on-hand to assist as necessary, both in-person and online.
     
  • The Language Resource Center has excellent resources for Distance Teaching for Language Instructors, which are also largely applicable to all Columbia Zoom courses.
     
  • Columbia is now offering additional zoom sessions, multiple times a day as below.  These sessions will run Tuesday-Friday this week.  No RSVP is required, join using the below links:
     
  • If you are receiving an error when signing into Zoom: 

    Before contacting the CUIT Zoom team at the above email address, please attempt to sign in here: https://columbiauniversity.zoom.us/signin


    If you can login and your "User Type" is listed as "Licensed", then you have Zoom Pro already. If "User Type" is "Basic", you do have not yet been upgraded. 

    If you receive an error signing into Zoom (especially "Something went wrong while you tried signing in with SSO"), or if you believe that you should have a Zoom Pro account and do not, please contact zoom-admin@columbia.edu and include the error that you received or note your request for Zoom Pro. The CUIT Zoom team is aware of this error and is working with Zoom directly to resolve it, as well as provision accounts that may have not succeeded in the initial activation. Your Zoom Pro account issue will be resolved ASAP.  

     
  • CUIT's helpdesk is scaling up and will be available to provide support for Zoom-related issues (joining a meeting, starting a meeting, techincal issues with cameras/microphones, etc.). CTL will also be available (via CUIT) to provide support for Courseworks/Canvas issues (setting up discussions, assignments, communications, etc.).
     


Online Teaching Resources:



Administator Resources:

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  • If you are receiving an error when signing into Zoom: 

    Before contacting the CUIT Zoom team at the above email address, please attempt to sign in here: https://columbiauniversity.zoom.us/signin


    If you can login and your "User Type" is listed as "Licensed", then you have Zoom Pro already. If "User Type" is "Basic", you do have not yet been upgraded. 

    If you receive an error signing into Zoom (especially "Something went wrong while you tried signing in with SSO"), or if you believe that you should have a Zoom Pro account and do not, please contact zoom-admin@columbia.edu and include the error that you received or note your request for Zoom Pro. The CUIT Zoom team is aware of this error and is working with Zoom directly to resolve it, as well as provision accounts that may have not succeeded in the initial activation. Your Zoom Pro account issue will be resolved ASAP.  
     
  • How to install the CUIT VPN
     
  • Consider moving essential documents onto either an existing shared drive (see below) or LionMail (Google) Drive. This will allow you to access your essential data remotely, in addition to all web-based Columbia platforms -- web based platforms (PAC, ARC, Financial Data Store, etc., do not require VPN access).
     
  • Accessing shared drives (e.g., J:, X:, S:, H:, G:) from off-campus (PC users and Mac Users)